Delivery Information

We consider the delivery of your order as the final step in the online shopping experience but one of the most important steps. Our years of experience have enabled us to develop excellent working relationships with a number of highly efficient Courier companies that makes this process a smooth one.

The reasons why MY PC DIRECT stands out for our shipping service:

  • MY PC DIRECT delivers 98.7% (statistics as at October 31, 2015) of all orders on time.
  • MY PC DIRECT only use professional and reputable courier companies who offer the same standard of service as we do, so you benefit from getting the fastest transit times available.
  • MY PC DIRECT covers the cost of insuring all shipments so if anything unforeseen happens, you won’t be held responsible

GENERAL CONDITIONS

  • We offer different shipping services dependant on whether you are in a Major Centre or Regional Area (see below for more information)
  • Our shipping times are usually Monday to Friday 08h00 – 17h00 (excluding Public Holidays)
  • Saturday deliveries are usually made between 7am - 12pm (conditions and additional costs may apply)
  • All timed deliveries are subject to product and area restrictions
  • Individual items equal to or greater than 10kg in volumetric weight may incur longer shipping times due to logistics
  • We ship throughout the Republic of South Africa
  • Although we will make every reasonable effort to ensure that you receive your order on time, we however, cannot guarantee this.

SHIPPING SERVICES
We offer various shipping options dependant on the shipping destination.

A Major Centre is regarded as a physical address within 50km of a major centre: BloemfonteinCape TownDurbanEast LondonJohannesburgPort Elizabeth and Pretoria. All outlying areas outside of this 50km ring will be regarded as Regional Areas.

STANDARD Delivery within 3-7 days CHARGE: R200.00

SHIPPING SERVICE CRITERIA TO BE MET:

  • All items on the order are in stock and available for shipping.
  • Cleared funds have been received in full for the order total.
  • Excludes personalised orders (i.e. corporate gifts, built-to-order computers, memory upgrades etc).
  • Shipping is to an SA physical address.
  • Excludes Saturdays and Public Holidays. Contact us should you require this service.
  • We will strive to fulfil our shipping commitments and if we don't we will refund your full shipping costs and add a free shipping voucher to your account for your next order. See exclusions below:

Exclusions:
We will not refund your shipping charges in the following circumstances:

  • You are not at home to accept delivery.
  • Your payment declines, delaying the dispatch of your order.
  • You make amendments to your order causing a delay.
  • Fail to provide us with requested information needed to process your order.
  • Your order fails security checks.

AVAILABILITY AND DELIVERY TIMES
It is always advisable to confirm stock availability before finalising your order to avoid any inconvenience or delays. Products often do sell out due to high demand or have longer lead times because of the nature of the product and the industry. We will contact you if a product you have ordered is unavailable. If you require your goods urgently or before a certain date, please make a note of that when you placing your order, so we can inform you well in advance if we foresee any potential delay.

PERSONALISED ORDERS
Personalised orders, including products with corporate branding, special configurations, and Built-to-Order Personal Computers, require varying lead times to prepare and test. Please inquire with our Customer Services Centre before ordering for applicable shipping times.

*SPECIAL SHIPPING
Special shipping is for clients who require a product/s on an urgent basis (i.e. within 12-24 hours). We do these for our clients all the time very successfully! Special shipping is currently only available for the Durban Major Centres. Should you require Special Shipping in an alternative location, please contact our offices for more information. Orders with Special shipping are assigned to one of the senior consultants who will follow your order through to delivery and keep you informed. Orders placed before 12h00 are generally delivered before Close of Business. Orders placed after 12h00 are generally delivered on the morning of the following day. Please inquire with our Customer Services Centre before ordering items with Special Shipping so we can confirm that the item is available for immediate shipping. Once we accept your order, we guarantee to meet your deadline or we will refund your shipping costs