MY PC DIRECT has a flat rate delivery system.
Costing of delivery is set to a flat rate and delivery options are built into
the e-commerce website.
The cost is calculated accurately and at real time, which means that customers closer to the pickup address and densely populated areas do not have to pay higher rates to make up for customers further away.
In a nutshell: The advantages of our flat rate delivery system include:
- Increased efficiency
- Increased productivity
- Reduced delivery time
- Best possible price to the customers
We supply the following domestic services:
- Road Freight
- Public Holidays
- Saturday Delivery
there is no stock available, we will phone you to notify you of the problem and
you'll be able to cancel the order or wait for the backorder.
Items placed on back order are shipped as soon as they become available from the manufacturer.
You can transfer the amount for your transaction into our account using the Instant EFT option on the Payment Gateway.
Please note that there could be delays in the Instant EFT payments up to a period of 24 hours depending of the BankServ processing queu. We will ship the goods once the transfer has cleared.
All transactions will be processed in South African Rands (ZAR).
Warranties and Returns
Items may be returned for refund or replacement subject to manufacturer and/or MY PC DIRECT restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by MY PC DIRECT. Defective items may be returned for refund or replacement subject to the following restrictions:
1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.
2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.
3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
4. All returns must be shipped freight prepaid.
5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.
6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.
Holiday Season Policy
Please take note of our holiday season policies:
MY PC DIRECT will remain available for placing orders every day throughout the entire holiday season. However, we cannot guarantee exact delivery times after the 15th of December till the 5th of January.